What to do if your order is missing an item or arrives incorrect.

<h4 data-start="128" data-end="336" id="isPasted">Incorrect Orders</h4>We&#x2019;re so sorry if something&#x2019;s not quite right with your order! Our team takes great care in packing every parcel, but if you believe you&#x2019;ve received the wrong item or something is missing, we&#x2019;re here to help.Please follow the steps below, as this will help us resolve the issue as quickly as possible.<h4 data-start="128" data-end="336" id="step-1-double-check-your-order-confirmation">Step 1: Double-Check Your Order Confirmation</h4>Start by checking your order confirmation email to ensure the item you&#x2019;re missing or received incorrectly was included in your original order. It&apos;s possible the item may not have been added to your cart at checkout.<h4 data-start="128" data-end="336" id="step-2-check-inside-larger-dust-bags">Step 2: Check Inside Larger Dust Bags</h4>If you&#x2019;re missing a smaller item, please check inside any larger dust bags or items in your order. Our warehouse team often places smaller pieces inside larger bags to keep them safe during shipping and to prevent accidental disposal.<h4 data-start="128" data-end="336" id="step-3-still-something-missing-or-incorrect">Step 3: Still Something Missing or Incorrect?</h4>If you&#x2019;ve reviewed your order confirmation and checked all packaging (including inside bags or dust bags) and still believe your order is incorrect, please get in touch with our customer service team.To help us look into this for you, please include the following in your email: <ul data-start="1388" data-end="1559"><li style="font-size: 14px;">A photo of how your order arrived, including packaging</li><li style="font-size: 14px;">A note on what was received and what you believe is missing or incorrect</li><li style="font-size: 14px;">Your order number</li></ul>Email us at: <a data-start="1576" data-end="1610" rel="noopener">customerservice@alfthelabel.com.au</a>We&#x2019;ll review everything and get back to you as soon as possible with the next steps!

Incorrect Order

Find out how to report if your order arrives damaged or faulty.

<h4 data-start="145" data-end="233" id="isPasted">Damaged or Faulty Order</h4>We&#x2019;re so sorry to hear that something in your order hasn&#x2019;t arrived in perfect condition!If you&#x2019;ve noticed a fault or damage to your item, please get in touch with our team as soon as possible so we can help. When reaching out, be sure to include: <ul data-start="395" data-end="529"><li style="font-size: 14px;">A brief description of the issue</li><li style="font-size: 14px;">A couple of clear photos showing how you received the item, including any packaging if relevant</li></ul>You can contact us via email at <a data-start="555" data-end="589" rel="noopener">customerservice@alfthelabel.com.au</a>. Our team will review your message and let you know the next steps!If you&apos;ve noticed a fault with your Alf the Label piece after some use and believe it may be due to a manufacturing issue, it could be covered under our 12-month warranty. You can explore the warranty in more detail <a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/warranty-returns-293928" class="fr-strong">HERE</a>.

Damaged or Faulty Order

Find your order confirmation and what to do if it’s not received.

<h4 id="isPasted">Missing Order Confirmation</h4>If you&apos;re having trouble locating your Order Confirmation for a recent order, here are a few quick steps to help locate it!<h4 id="step-1-check-your-junk-or-spam-folder">Step 1: Check your Junk or Spam folder</h4>Order confirmation emails can sometimes slip into these folders. It&#x2019;s also worth checking any alternate email addresses you may have, in case one was accidentally entered at checkout.<h4 id="step-2-confirm-that-your-order-was-processed">Step 2: Confirm that your order was processed</h4>Have a look at your bank account to see if a transaction has gone through. If there&#x2019;s no payment showing, your order may not have been completed.<h4 id="step-3-still-cant-locate-it">Step 3: Still can&apos;t locate it?</h4>If you&apos;ve checked your junk mail and confirmed that a payment has been processed but still can&apos;t locate your Order Confirmation, there&#x2019;s a chance the wrong email address was entered at checkout or there may have been a processing error.In this case, please reach out to our team via the contact box below, and we&#x2019;ll be happy to help locate your order confirmation!<h4 id="tax-invoice">Tax Invoice</h4>If you require a tax invoice for a recent order, please contact our team directly via the contact box below, including your original order number, and we would be happy to send this through to you!

Missing Order Confirmation or Invoice

alfthelabel

What to do if your order arrives incorrect, faulty, or you're missing your order confirmation.

Order Issues

Incorrect Order

Damaged or Faulty Order

Missing Order Confirmation or Invoice