How to track your order and what to do if there’s a delivery issue

Tracking & Delivery

Find out if you can change your order and what to do if it has already dispatched.

Change/Cancel My Order

What to do if your order arrives incorrect, faulty, or you're missing your order confirmation.

Order Issues

Learn what to expect with pre-orders, arrival updates, and delayed dispatch.

Pre-Order/Delayed Dispatch Update

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Tracking, delivery, order changes and issues, pre-orders and delays

Order

Start a Change of Mind Return

Return Costs & Charges

When Will I Receive My Refund or Exchange?

Change of Mind Return Policy

Change of Mind

Start a Warranty Claim

Faulty/Warranty Returns Policy

Warranty Returns

Returns

Australia & New Zealand

United States

International

Track My Order

Misdelivered/Missing Order

Return to Sender Order

Customs Delays/Requests

Delivery Issues

Change Order

Change Delivery Address

Cancel Order

Incorrect Order

Damaged or Faulty Order

Missing Order Confirmation or Invoice

Delayed Dispatch Update

Pre-Order Update

Welcome Discount

Bundle & Save

Sale

Discounts & Sale

Dispatch & Delivery

Duties & Taxes

Australia

Canada

UK & Europe

New Zealand

Asia

Shipping

Pre-order & Restock Updates

Pre-Orders or Delayed Dispatch

Sold-Out or Discontinued Items

Restocks and Pre-Orders

Converting Your Bag

Inside Your Alf Bag

Caring For Your Alf

Bag Comparison Guide

Carabiner Capsule

Award-Winning Ari

Reviews

Product Guides

Product

Policies | General

Policies | Privacy

Terms & Conditions | Sales or Promotions

Terms & Conditions | Service

Policies & Terms