Damaged or Faulty OrderUpdated 2 months ago

Damaged or Faulty Order

We’re so sorry to hear that something in your order hasn’t arrived in perfect condition!

If you’ve noticed a fault or damage to your item, please get in touch with our team as soon as possible so we can help. When reaching out, be sure to include:

• A brief description of the issue
• A couple of clear photos showing how you received the item, including any packaging if relevant

You can contact us at [email protected]. Our team will review your message and let you know the next steps!

If you've noticed a fault with your Alf the Label piece after some use and believe it may be due to a manufacturing issue, it could be covered under our 12-month warranty. You can explore the warranty in more detail HERE.