Making order changes and what to do if your order’s already on its way

<h4 id="need-to-make-a-change-to-your-order">Need to make a change to your order?</h4>We understand that sometimes you may need to make changes after placing an order!While we&#x2019;ll always do our best to assist, our warehouse team is based in Sydney and we&#x2019;re in Perth, which means there&#x2019;s only a small window for our customer service team to receive and action change requests before your order is picked, packed, and on its way.Please note, if you&apos;ve contacted us during a peak period (such as a sale), increased volumes make it less likely that we will be able to assist with making changes to orders.<h4 id="that-said-if-youve-just-placed-your-order-and-need-to">That said, if you&#x2019;ve just placed your order and need to:</h4><ul data-start="558" data-end="659"><li style="font-size: 14px;">Add or remove an item</li><li style="font-size: 14px;">Change the colour or style of a product</li><li style="font-size: 14px;">Update your contact details</li></ul>Please get in touch with us as soon as possible via the contact box below.If your order hasn&#x2019;t yet been processed by our warehouse, we&#x2019;ll confirm whether the change is possible!<h4 data-start="661" data-end="755" id="if-your-order-has-already-been-dispatchedyou-have-received-your-tracking-details">If Your Order Has Already Been Dispatched/You have received your tracking details:</h4>If your order has already been processed and shipped, we&#x2019;re unable to make any changes or cancellations at that stage.That said, we do accept change of mind returns within 30 days. You can find more information about our returns process&#xA0;<a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/change-of-mind-293927" class="fr-strong">HERE.</a>

Change Order

Updating your delivery address and how to redirect your order if it’s already on the way.

<h4 data-start="148" data-end="229" id="changing-your-address">Changing your Address:</h4>We understand that sometimes you may need to make changes after placing an order, especially when addresses are automatically input at times!While we&#x2019;ll always do our best to assist, our warehouse team is based in Sydney and we&#x2019;re in Perth, which means there&#x2019;s only a small window for our customer service team to receive and action change requests before your order is picked, packed, and on its way.Please note, if you&apos;ve contacted us during a peak period (such as a sale), increased volumes make it less likely that we will be able to assist with making changes to delivery addresses.<h4 data-start="148" data-end="229" id="if-you-have-just-placed-your-order">If You Have Just Placed Your Order:</h4>If you&#x2019;ve just placed your order and noticed that the shipping address is incorrect, please contact us as soon as possible via the contact box below.If your order hasn&#x2019;t yet been processed by our warehouse, we&#x2019;ll do our best to catch it in time and update the address before dispatch!<h4 data-start="148" data-end="229" id="if-your-order-has-already-been-dispatched--youve-received-tracking-details">If Your Order Has Already Been Dispatched / You&#x2019;ve Received Tracking Details:</h4>If your order has already been shipped, we&#x2019;re unfortunately unable to make any changes to the delivery address at that stage.However, you should be able to request a redirection directly with the courier using your tracking number and we recommend reaching out to the courier as soon as possible to arrange this!

Change Delivery Address

Cancelling your order before dispatch, and what to do if it's already been shipped.

<h4 data-start="133" data-end="210" id="isPasted">Cancelling your Order:</h4>We understand that sometimes you may change your mind after placing an order or place an order by accident!While we&#x2019;ll always do our best to assist, our warehouse team is based in Sydney and we&#x2019;re in Perth, which means there&#x2019;s only a small window for our customer service team to receive and action cancellation requests before your order is picked, packed, and on its way.Please note, if you&apos;ve contacted us during a peak period (such as a sale), increased volumes make it less likely that we will be able to assist with cancelling orders once placed.<h4 data-start="133" data-end="210" id="if-you-have-just-placed-your-order">If you have just placed your order:</h4>If you&#x2019;ve just placed your order and would like to cancel, please contact us as soon as possible via the contact box below.If your order hasn&#x2019;t yet been processed by our warehouse, we&#x2019;ll do our best to catch it in time and process your cancellation and refund!<h4 data-start="133" data-end="210" id="if-your-order-has-already-been-dispatched--youve-received-tracking-details">If Your Order Has Already Been Dispatched / You&#x2019;ve Received Tracking Details:</h4>If your order has already been shipped, we&#x2019;re unfortunately unable to cancel it at that stage.That said, we do accept change of mind returns within 30 days. You can find more information about our returns process&#xA0;<a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/change-of-mind-293927" class="fr-strong">HERE</a>

Cancel Order

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Find out if you can change your order and what to do if it has already dispatched.

Change/Cancel My Order

Change Order

Change Delivery Address

Cancel Order