Learn about our policies for making changes to your order, address updates and cancellations here.

<h4 id="isPasted">Need to make a change to your order?</h4>We understand that sometimes you may like to make changes or cancellations after placing an order. &#xA0;Unfortunately, we are typically unable to make amendments to an order after it has been placed.&#xA0;While we&#x2019;ll always do our best to help, our warehouse teams are located in Sydney, Australia, and California, USA, while our head office is in Perth, Australia. Because of the time difference and our fast turnaround, there&#x2019;s only a short window for our Customer Service team to receive and process order amendments before your order is picked, packed, and on its way to you.Please get in touch with us as soon as possible via the contact box below if you would like to:<ul data-start="558" data-end="659"><li style="font-size: 14px;">Add or remove an item</li><li style="font-size: 14px;">Change the colour or style of a product</li><li style="font-size: 14px;">Update your contact details (such as delivery address)</li><li style="font-size: 14px;">Cancel your order</li></ul>Please note, if you&apos;ve contacted us during a peak period (such as a sale), increased volumes make it less likely that we will be able to assist with making changes to orders.If your order hasn&#x2019;t yet been processed by our warehouse, we&#x2019;ll confirm whether the change is possible.All offerings and discussions with customer service are based on availability and prices at the date/time of the email and can change without notice.<h4 data-start="661" data-end="755" id="already-received-your-tracking-details-via-email">Already received your tracking details via email?</h4>If your order has already been processed and shipped, we&#x2019;re unable to make any changes or cancellations at that stage. &#xA0;We do accept change of mind returns within 30 days. You can find more information about our returns process&#xA0;<a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/change-of-mind-293927">HERE.</a>If you need to update your delivery address, you should be able to request a redirection directly with the courier using your tracking number and we recommend reaching out to the courier as soon as possible to arrange this!

Order Amendment Policy

Learn more about how pre-orders and delayed dispatch work.

We are proudly a small batch, slow fashion company with&#xA0;each Alf piece handcrafted with care. This means when our products sell out, it could be several months before we are able to restock them again. When we have an incoming shipment, select items may be available for pre-order. This ensures your selection is secured, and your order will be packed and shipped as soon as the new stock arrives.<h4 data-start="122" data-end="484" id="isPasted">I&#x2019;ve placed a pre-order, what happens next?</h4>If your item was listed as pre-order at the time of purchase, it means we&#x2019;re currently waiting on a restock.&#xA0;Your piece is either still in production or making its way to us! Pre-ordering secures your item ahead of time, which is especially important for our most popular styles that tend to sell out quickly.Once your pre-order has arrived and been sent out to you, you&apos;ll receive a shipping confirmation email including the tracking details for your parcel.&#xA0;Pre-orders are dispatched internationally from our warehouse in Sydney, Australia, and from our Californian warehouse for USA and Canadian orders.<h4 data-start="122" data-end="484" id="when-will-my-pre-order-arrive">When will my pre-order arrive?</h4>You can track the most up-to-date estimated arrival timeframe on our <a data-start="592" data-end="632" href="https://www.alfthelabel.com.au/pages/faq?hcUrl=%252Fen-US%252Fpre-order-and-restock-dates-2237227">Pre-order &amp; Restock Dates page</a>.If only a month is listed, it means we&#x2019;re still waiting on a confirmed ETA, as shipping and customs timelines can shift. We&#x2019;ll continue to update this page as more information becomes available.<h4 data-start="122" data-end="484" id="only-part-of-my-order-is-on-pre-order-will-it-all-arrive-together-or-separately">Only part of my order is on pre-order. Will it all arrive together or separately?</h4>If your order includes both in-stock and pre-order items, we&#x2019;ll hold the full order and ship it together once the pre-order piece is ready. To avoid delays on future purchases, we recommend placing separate orders for in-stock and pre-order items.If you did not realise your full order would be held prior to purchasing and you need this urgently, please reach out to our team via the contact box below.<h4 data-start="173" data-end="196" id="isPasted">Delayed Dispatch</h4>Due to high demand, some products may require a little extra time before they leave our warehouse. In these cases, they will be marked as Delayed Dispatch on our website and dispatch may take up to one week.As soon as your order has been shipped, you&#x2019;ll receive a shipping confirmation email with your tracking number, so you can follow its journey to you.If you have any questions about a pre-order or dispatch timeline, feel free to reach out to our team via the contact box below<a data-start="1213" data-end="1247" rel="noopener">,</a> we&#x2019;re always happy to help!&#xA0;

Order Changes & Updates

Order Amendment Policy

Pre-Order & Delayed Dispatch Policy