Pre-Order & Delayed Dispatch PolicyUpdated a month ago

We’re proudly a small-batch, slow-fashion company, with each Alf piece handcrafted with care. Because of this, restocks can take a little time, and availability may vary throughout the year. When we have incoming shipments on the way, select items may be available for pre-order so you can secure your piece ahead of time.

Orders are processed and dispatched from our three global fulfilment centres. At times, we may ship from different warehouses to ensure your pieces reach you as quickly as possible.

I’ve placed a pre-order, what happens next?

If your item was listed as pre-order at the time of purchase, it means we’re currently waiting on a restock.

Pre-ordering allows you to secure your item ahead of time, especially for our most popular styles that tend to sell out quickly.

Once your pre-order has arrived and been dispatched, you’ll receive a shipping confirmation email with tracking details.

When will my pre-order arrive?

You can view the most up-to-date estimated arrival timeframes on our Pre-order & Restock Dates page.

If only a month is listed, it means we’re still waiting on a confirmed ETA, as shipping and customs timelines can vary. We’ll continue to update this page as more information becomes available.

Only part of my order is on pre-order. Will it arrive together or separately?

If your order includes both in-stock and pre-order items, your in-stock item(s) will be dispatched as soon as possible, and your pre-order item(s) will be shipped separately once they arrive.

For more details, we recommend reviewing our Pre-Orders Policy page.

Delayed Dispatch

Due to high demand, some items may require a little extra time before leaving our warehouse. These will be marked as Delayed Dispatch on our website, with dispatch taking up to one week.

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking so you can follow its journey.