How to track your parcel locally and who to contact for delays

Track My Order

What to do if your order is missing, misdelivered, returned to sender, or held up in customs.

Delivery Issues

alfthelabel

How to track your order and what to do if there’s a delivery issue

Tracking & Delivery

Order

Start a Change of Mind Return

Return Costs & Charges

When Will I Receive My Refund or Exchange?

Change of Mind Return Policy

Change of Mind

Start a Warranty Claim

Faulty/Warranty Returns Policy

Warranty Returns

Returns

Australia & New Zealand

United States

International

Misdelivered/Missing Order

Return to Sender Order

Customs Delays/Requests

Change Order

Change Delivery Address

Cancel Order

Change/Cancel My Order

Incorrect Order

Damaged or Faulty Order

Missing Order Confirmation or Invoice

Order Issues

Delayed Dispatch Update

Pre-Order Update

Pre-Order/Delayed Dispatch Update

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Dispatch & Delivery

Duties & Taxes

Australia

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New Zealand

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Pre-order & Restock Updates

Pre-Orders or Delayed Dispatch

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Converting Your Bag

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Caring For Your Alf

Bag Comparison Guide

Carabiner Capsule

Award-Winning Ari

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