How to start a warranty claim and what details to include if you believe your item has a fault.

<h4 id="isPasted">Start a Warranty Claim</h4>If you think your item might have a manufacturing fault, we&#x2019;re here to help!&#xA0;Please reach out to our team via email with the following details so we can look into it for you:<ul data-start="354" data-end="990"><li style="font-size: 14px; font-weight: bold;">Full name</li><li style="font-size: 14px; font-weight: bold;">Email address</li><li style="font-size: 14px;">Order number If your item was purchased through one of our wholesale partners/stockists, you&apos;ll need to organise your return directly with them.</li><li style="font-size: 14px;">Proof of purchase An order confirmation email or receipt is perfect. If it was a gift, just let us know the name and contact details of the person who purchased it.</li><li style="font-size: 14px;">2-3 clear photos Please include close-ups of the fault from different angles, plus one photo of the full item so we can match it to your order.</li><li style="font-size: 14px; font-weight: bold;">A quick description of what&#x2019;s going on </li></ul>Please send the above info to our team at <a href="mailto:customerservice@alfthelabel.com.au">customerservice@alfthelabel.com.au</a>Once we have these details, our team will review your claim and let you know the next steps!View our full Warranty Policy&#xA0;<a href="https://www.alfthelabel.com.au/pages/policies">HERE</a>

Start a Warranty Claim

Learn what’s covered under our 12-month warranty and how we can help with faults or issues.

<h4 id="isPasted">What is the Warranty Policy?</h4>We&#x2019;re proud of the quality and craftsmanship behind every piece in our range. Each item is carefully checked by our quality assurance team before it leaves our hands, but if something&#x2019;s not quite right, we&#x2019;re here to help!If you believe your item has a manufacturing fault, please get in touch with us as soon as possible, within 12 months of purchase, and we&#x2019;ll work with you to find a solution.<h4 id="what-counts-as-a-manufacturing-fault">What counts as a manufacturing fault?</h4>A manufacturing fault is classified as a product that is unable to be used in its intended manner and refers specifically to failure of hardware or workmanship.A couple of things to keep in mind: <ul type="disc"><li style="font-size: 14px;">Natural markings and slight variations in genuine leather are completely normal and part of what makes each piece unique, they&#x2019;re not considered manufacturing faults.</li><li style="font-size: 14px;">Our warranty doesn&#x2019;t cover wear and tear from regular use or damage caused by misuse.</li></ul>&#xA0;To help your piece stay in great shape, check out <a href="https://www.alfthelabel.com.au/pages/care" class="fr-strong">Care for Alf | Alf the Label</a> for cleaning tips and storage advice.View our full Warranty Policy&#xA0;<a href="https://www.alfthelabel.com.au/pages/policies">HERE</a>

Faulty/Warranty Returns Policy

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What is the warranty policy for faults and how to open a warranty claim

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