How to start a warranty claim and what details to include if you believe your item has a fault.

<h4 id="isPasted">Start a Warranty Claim</h4>If you think your item might have a manufacturing fault, we&#x2019;re here to help!&#xA0;For more information on what is considered a manufacturing fault, and to view our full Warranty Policy click&#xA0;<a href="https://www.alfthelabel.com.au/pages/faq?hcUrl=%252Fen-US%252Fwarranty-and-faulty-returns-policy-2049584">HERE</a>.Please reach out to our team via email with the following details so we can look into it for you:<ul data-start="354" data-end="990"><li style="font-size: 14px; font-weight: bold;">Full name</li><li style="font-size: 14px; font-weight: bold;">Email address</li><li style="font-size: 14px;">Order number If your item was purchased through one of our wholesale partners/stockists, you&apos;ll need to organise your return directly with them.</li><li style="font-size: 14px;">Proof of purchase An order confirmation email or receipt is perfect. If it was a gift, just let us know the name and contact details of the person who purchased it.</li><li style="font-size: 14px;">2-3 clear photos Please include close-ups of the fault from different angles, plus one photo of the full item so we can match it to your order.</li><li style="font-size: 14px; font-weight: bold;">A quick description of what&#x2019;s going on </li></ul>Please send the above info to our team at <a href="mailto:customerservice@alfthelabel.com.au">customerservice@alfthelabel.com.au</a>Once we have these details, our team will review your claim and let you know the next steps!

Start a Warranty Claim

Learn what’s covered under our 12-month warranty and how we can help with faults or issues.

<h4 id="isPasted">What is the Warranty Policy?</h4>We&#x2019;re proud of the quality and craftsmanship behind every piece in our range. Each item is carefully checked by our quality assurance team before it leaves our hands, but if something&#x2019;s not quite right, we&#x2019;re here to help!If you believe your item has a manufacturing fault, please get in touch with us as soon as possible, within 12 months of purchase, and we&#x2019;ll work with you to find a solution.<h4 id="what-counts-as-a-manufacturing-fault">What counts as a manufacturing fault?</h4>A manufacturing fault is classified as a product that is unable to be used in its intended manner and refers specifically to failure of hardware or workmanship.A couple of things to keep in mind: <ul type="disc"><li style="font-size: 14px;">Natural markings and slight variations in genuine leather are completely normal and part of what makes each piece unique, they&#x2019;re not considered manufacturing faults.</li><li style="font-size: 14px;">Our warranty doesn&#x2019;t cover wear and tear from regular use or damage caused by misuse.</li></ul>To help keep your Alf pieces in their best condition, you can read more about caring for your Alf&#xA0;<a href="https://www.alfthelabel.com.au/pages/faq?hcUrl=%252Fen-US%252Fcaring-for-your-alf-2100824">HERE.</a>&#xA0;<h4 id="more-information">More Information</h4>The resolution for an item with a manufacturing fault will be dependent on the outcome of the review by our team. We may arrange and compensate at a reasonable cost for a repair to be made locally. Should a repair not be possible, we will facilitate a return and refund to you. We may request you to return the item to us to facilitate the repair, upon completion we would return your item to you at our expense.Warranty claims are to be made by the original purchaser of the item inline with the above, this warranty becomes void if our product is on sold.In the rare event of a major fault in the item, we may request you return the item to us for a review. If the defect is deemed to be a manufacturing issue and unrepairable, we will work with you to offer a refund.We will incur all reasonable shipping costs if the item is deemed to be faulty and will advise the most appropriate method of returning the goods. A registered tracking number must be provided for all returns.We do not accept returns on products that are deemed faulty from misuse, wear and tear over time, or found to be unrelated to a manufacturing issue. We will not cover shipping costs or provide a refund for items which are found to be damaged due to wear and tear or misuse.

Warranty Policy (Bags & Accessories)

<h3 id="isPasted">What is the Warranty Policy?</h3>We want you to love your Alf. That&apos;s the whole point. If something isn&apos;t right, here&apos;s how we make it right.&#xA0;Our warranty covers how your jewellery is made. How the gold plating wears over time depends on how it&apos;s worn, which is why our <a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/caring-for-your-alf-2100824">Care Guide</a> sits alongside it.&#xA0;<h3 id="what-counts-as-a-manufacturing-fault">What counts as a manufacturing fault?</h3>For 3 months from the day your order is delivered, we cover faults in materials or workmanship. That includes:&#xA0;<ul><li style="font-size: 14px;">Clasps that won&apos;t close, won&apos;t release or come away from the chain</li><li style="font-size: 14px;">Jump rings, links or solder points that open or break</li><li style="font-size: 14px;">Pearls or stones that come loose from their setting</li><li style="font-size: 14px;">Earring posts or fastenings that fail</li></ul>Your rights under the consumer law in your country still apply. Our warranty doesn&apos;t limit or replace them.&#xA0;The warranty applies to full-price and sale purchases alike.&#xA0;<h3 id="isPasted">What isn&apos;t covered&#xA0;</h3>Gold plating is a fine layer, and it softens gradually with wear. That&apos;s the nature of plated jewellery rather than a fault, so our warranty doesn&apos;t cover:&#xA0;<ul><li style="font-size: 14px;">Gradual wear, tarnishing, fading or discolouration of the plating</li><li style="font-size: 14px;">Damage from water, sweat, salt water, chlorine, perfume, lotion, hairspray, hand sanitiser or cleaning products</li><li style="font-size: 14px;">Scratches, dents, bending or stretching that happen after delivery</li><li style="font-size: 14px;">Lost pieces, including a single earring, charm or pendant</li><li style="font-size: 14px;">Repairs, resizing or alterations by anyone other than Alf, unless we&apos;ve arranged them</li><li style="font-size: 14px;">Natural variation in the shape, tone and markings of baroque pearls, blue quartz and blue spot jasper</li><li style="font-size: 14px;">Pieces received as a gift with purchase</li></ul>If your plating has worn unusually early, let us know anyway. We&apos;ll look at every case individually.&#xA0;<h3 id="isPasted">Earrings&#xA0;</h3>Earrings are final sale. For hygiene reasons, we can&apos;t accept returns on earrings.&#xA0;If an earring arrives faulty or develops a manufacturing fault within the warranty period, we&apos;ll still make it right, as with every other piece.&#xA0;<h3 id="how-to-make-a-claim">How to make a claim&#xA0;</h3>If you think your piece has a manufacturing fault, get in touch as soon as possible within the warranty period. Please contact our team in Australia via the form below or email us at customerservice@alfthelabel.com.au with your order number and a few photos of the fault, or fill out the form below.&#xA0;<ol><li style="font-size: 14px;">Our team will review your photos and let you know the next steps</li><li style="font-size: 14px;">If we need to see the piece, we&apos;ll advise the best way to send it and cover reasonable shipping costs.</li><li style="font-size: 14px;">Where a repair is possible, we may arrange a reimbursement for any repair costs with a local jeweller</li><li style="font-size: 14px;">If a repair isn&apos;t possible, we&apos;ll offer you a replacement or a refund, or store credit if you&apos;d prefer.</li></ol>If our review finds the damage comes from wear and tear or misuse rather than a manufacturing fault, we can&apos;t offer a refund or cover shipping costs.

Warranty & Faulty Returns

Start a Warranty Claim

Warranty Policy (Bags & Accessories)

Warranty Policy (Jewellery)