For more information regarding our shipping policies, please refer to our Policies page.

<h4 data-start="136" data-end="390" id="isPasted"><strong><u>Dispatch Location and Processing Times</u></strong><span style="font-size: 14px;"><br data-start="178" data-end="181">Orders are processed and shipped on weekdays from our Sydney warehouse within 48 hours via Australia Post or DHL Express. During peak selling periods, there may be occasional delays in dispatch and delivery.</span></h4><h4 data-start="392" data-end="674" id="tracking-updatesshipping-and-tracking-information-will-be-emailed-to-you-once-your-item-has-been-dispatched-if-you-have-an-enquiry-about-your-order-after-receiving-your-shipping-confirmation-please-contact-australia-post-or-dhl-express-directly-with-your-tracking-number-for-more-information-on-tracking-an-existing-order-visit-our-tracking-support-page"><strong><u>Tracking Updates</u></strong><span style="font-size: 14px;"><br data-start="412" data-end="415">Shipping and tracking information will be emailed to you once your item has been dispatched. If you have an enquiry about your order after receiving your shipping confirmation, please contact Australia Post or DHL Express directly with your tracking number. For more information on tracking an existing order, visit our <a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/track-my-order-299126"><strong><span style="color: rgb(41, 105, 176);"><u>Tracking Support Page</u></span></strong></a><span style="color: rgb(41, 105, 176);"><strong><u>.</u></strong></span></span></h4><h4 data-start="676" data-end="1057" id="lost-misdelivered-or-delayed-shipmentsalf-the-label-is-not-liable-for-lost-or-delayed-shipments-once-an-order-has-been-shipped-should-a-parcel-be-delayed-please-contact-the-postal-provider-for-assistance-if-a-shipment-is-lost-you-will-receive-a-resolution-directly-from-the-postal-provider-for-more-information-on-delivery-issues-with-an-existing-order-visit-our-delivery-issues-support-page"><strong><u>Lost, Misdelivered, or Delayed Shipments</u></strong><span style="font-size: 14px;"><br data-start="720" data-end="723">Alf the Label is not liable for lost or delayed shipments once an order has been shipped. Should a parcel be delayed, please contact the postal provider for assistance. If a shipment is lost, you will receive a resolution directly from the postal provider. For more information on delivery issues with an existing order, visit our <a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/delivery-issues-299127"><strong><span style="color: rgb(41, 105, 176);"><u>Delivery Issues Support Page</u></span></strong></a><span style="color: rgb(41, 105, 176);"><strong><u>.</u></strong></span></span></h4><p data-start="1059" data-end="1149"><span style="font-size: 14px;">For more information regarding our shipping policies, please refer to our <a href="https://www.alfthelabel.com.au/pages/policies"><strong><span style="color: rgb(41, 105, 176);"><u>Policies page</u></span></strong></a>.</span></p>

Dispatch & Delivery

Learn about duties and taxes for international orders outside Australia

<h4 data-start="113" data-end="140" id="isPasted"><u><strong>Import Duties and Taxes</strong></u></h4><p data-start="113" data-end="140"><span style="font-size: 14px;">For orders delivered to Australia, New Zealand, the United Kingdom, Europe, the United States, Canada, Singapore, Malaysia, Hong Kong, Japan, and the Philippines, any applicable import duties and taxes will be calculated and displayed at checkout.&#xA0;</span></p><p data-start="113" data-end="140"><span style="font-size: 14px;"><strong>You won&#x2019;t need to pay any additional import fees when your order arrives.</strong></span></p><p data-start="113" data-end="140"><span style="font-size: 14px;">If you are contacted by the courier and asked to pay import charges for an order shipping to one of these countries, please reach out to our team at <a data-start="626" data-end="660" rel="noopener">customerservice@alfthelabel.com.au</a> and we&#x2019;ll help resolve this for you.</span></p><p data-start="113" data-end="140"><span style="font-size: 14px;">For all other international destinations, duties and taxes are not included at checkout. These charges are the responsibility of the recipient and will be collected directly by the shipping carrier upon delivery. As duties and import taxes vary depending on the country and value of your order, we recommend checking with your local customs office if you&#x2019;d like more information before purchasing.</span></p><h4 data-start="113" data-end="140" id="refused-shipments"><u><strong>Refused Shipments</strong></u></h4><p data-start="113" data-end="140"><span style="font-size: 14px;">If an international order is refused by the customer upon delivery, any import and return charges will be deducted from your refund once the parcel is returned to us.</span></p><h4 data-start="113" data-end="140" id="change-of-mind-returns--duties-and-taxes"><u><strong>Change of Mind Returns &#x2013; Duties and Taxes</strong></u></h4><p data-start="113" data-end="140"><span style="font-size: 14px;"><strong>Please note that for change of mind returns, import duties and taxes are non-refundable</strong>, as these charges are paid directly to your local customs office and are not collected or retained by Alf the Label.</span></p><p data-start="113" data-end="140"><span style="font-size: 14px;">If you have any questions about duties, taxes, or international returns, our team is always happy to help.</span></p><p data-start="113" data-end="140"><span style="font-size: 14px;">Please see our full Shipping Policies <a href="https://www.alfthelabel.com.au/pages/policies" class="fr-strong"><span style="color: rgb(41, 105, 176);"><u>HERE</u></span></a></span></p>

Duties & Taxes

Shipping times, couriers and costs within Australia

<h4 data-start="188" data-end="324" id="isPasted"><u>Australian Shipping</u></h4><h4 data-start="188" data-end="324" id="all-australian-orders-are-packed-and-shipped-from-our-warehouse-in-sydney-with-all-orders-processed-and-dispatched-on-weekdays"><span style="font-size: 14px;">All Australian orders are packed and shipped from our warehouse in Sydney, with all orders processed and dispatched on weekdays.</span></h4><h4 data-start="188" data-end="324" id="below-is-a-breakdown-of-shipping-times-carriers-and-costs"><span style="font-size: 14px;">Below is a breakdown of shipping times, carriers, and costs</span></h4><h4 data-start="188" data-end="324" id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="459" data-end="521"><li style="font-size: 14px;">Standard: 2&#x2013;8 business days</li><li style="font-size: 14px;">Express: 1&#x2013;4 business days</li></ul><h4 data-start="523" data-end="546" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="547" data-end="563"><li style="font-size: 14px;">Australia Post</li></ul><h4 data-start="565" data-end="586" id="shipping-costs"><u>Shipping Costs:</u></h4><ul data-start="587" data-end="797"><li data-start="587" data-end="639" style="font-size: 14px;">Standard: $12 AUD (free on orders over $150 AUD)</li><li data-start="640" data-end="660" style="font-size: 14px;">Express: $19 AUD</li><li data-start="661" data-end="797" style="font-size: 14px;">Priority Dispatch + Express: $29 AUD<br>(Priority Dispatch places your order at the front of the packing queue)</li></ul><p><span style="font-size: 14px;">To track your shipping on an existing order please visit the </span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;"> page.</span></p>

Australia

Shipping times, couriers and costs for the United States

<h4 data-start="188" data-end="324" id="isPasted"><u>United States Shipping</u></h4><p data-start="188" data-end="324"><span style="font-size: 15px;">All United States orders are packed and shipped from our warehouse in Sydney (Australia), with all orders processed and dispatched on weekdays.</span></p><p data-start="188" data-end="324"><span style="font-size: 15px;">Below is a breakdown of shipping times, carriers, and costs:</span></p><h4 data-start="188" data-end="324" id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="1163" data-end="1209"><li style="font-size: 15px;">International Express: 6&#x2013;10 business days</li></ul><h4 data-start="1211" data-end="1234" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="1235" data-end="1284"><li style="font-size: 15px;">Australia Post (<strong>transfers to USPS upon arrival</strong>)&#xA0;</li></ul><h4 data-start="1286" data-end="1307" id="shipping-costs"><u>Shipping Costs:</u></h4><ul data-start="1308" data-end="1377"><li data-start="1308" data-end="1344" style="font-size: 15px;">$20 on orders under $150&#xA0;</li><li data-start="1345" data-end="1377" style="font-size: 15px;">Free on orders over $150</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>

United States

Shipping times, couriers and costs for Canada

<h4 id="isPasted"><u>Canada Shipping</u></h4><p><span style="font-size: 14px;">All Canada orders are packed and shipped from our warehouse in Sydney (Australia), with all orders processed and dispatched on weekdays.</span></p><h4 id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="1422" data-end="1453"><li style="font-size: 14px;">Express (Duties &amp; Taxes Paid): 6&#x2013;10 business days</li></ul><h4 data-start="1455" data-end="1478" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="1479" data-end="1492"><li style="font-size: 14px;">DHL Express</li></ul><h4 data-start="1494" data-end="1515" id="shipping-costs"><u>Shipping Costs:</u></h4><ul data-start="1516" data-end="1585"><li data-start="1516" data-end="1552" style="font-size: 14px;">$50 CAD on orders under $150</li><li>Free on orders over $150</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>

Canada

Shipping times, couriers and costs for the UK and Europe

<h4 data-start="1615" data-end="1636" id="uk--europe-shipping"><u>UK &amp; Europe Shipping</u></h4><p data-start="1615" data-end="1636"><span style="font-size: 14px;">All UK &amp; Europe orders are packed and shipped from our warehouse in Sydney (Australia), with all orders processed and dispatched on weekdays.</span></p><h4 data-start="1615" data-end="1636" id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="1637" data-end="1668"><li style="font-size: 14px;">Express (Duties &amp; Taxes Paid): 6&#x2013;10 business days</li></ul><h4 data-start="1670" data-end="1693" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="1694" data-end="1707"><li style="font-size: 14px;">DHL Express</li></ul><h4 data-start="1709" data-end="1752" id="shipping-costsunited-kingdom"><u>Shipping Costs:</u><span style="font-size: 14px;"><br><br data-start="1728" data-end="1731">United Kingdom:</span></h4><ul data-start="1753" data-end="1822"><li style="font-size: 14px;">&#xA3;30 GBP on orders under $150</li><li style="font-size: 14px;">Free on orders over $150</li></ul><p data-start="1824" data-end="1837"><span style="font-size: 14px;">Europe:</span></p><ul data-start="1838" data-end="1907"><li data-start="1838" data-end="1874" style="font-size: 14px;">&#x20AC;30 EUR on orders under $150</li><li data-start="1875" data-end="1907" style="font-size: 15px;">Free on orders over $150</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>

UK & Europe

Shipping times, couriers and costs for New Zealand

<h4 data-start="188" data-end="324" id="isPasted"><u>New Zealand Shipping</u></h4><p data-start="188" data-end="324"><span style="font-size: 14px;">All New Zealand orders are packed and shipped from our warehouse in Sydney (Australia), with all orders processed and dispatched on weekdays.</span></p><p data-start="188" data-end="324"><span style="font-size: 14px;">Below is a breakdown of shipping times, carriers, and costs:</span></p><h4 data-start="188" data-end="324" id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="832" data-end="895"><li style="font-size: 14px;">Standard: 5&#x2013;10 business days</li><li style="font-size: 14px;">Express: 2&#x2013;5 business days</li></ul><h4 data-start="897" data-end="920" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="921" data-end="973"><li style="font-size: 14px;">Australia Post (transfers to NZ Post upon arrival in destination country)</li></ul><h4 data-start="975" data-end="996" id="shipping-costs"><u>Shipping Costs:</u></h4><ul data-start="997" data-end="1111"><li data-start="997" data-end="1049" style="font-size: 14px;">Standard: $12 AUD (free on orders over $150 AUD)</li><li data-start="1050" data-end="1070" style="font-size: 14px;">Express: $19 AUD</li><li data-start="1071" data-end="1111" style="font-size: 14px;">Priority Dispatch + Express: $29 AUD</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>

New Zealand

Shipping times, couriers and costs for Asia-Pacific

<h4 id="asia-pacific-shipping"><u>Asia-Pacific Shipping</u></h4><p id="isPasted"><span style="font-size: 14px;">All Asia-Pacific orders are packed and shipped from our warehouse in Sydney&#xA0;(Australia), with all orders processed and dispatched on weekdays.</span></p><h4 id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="1972" data-end="2003"><li style="font-size: 14px;">Express (Duties &amp; Taxes Paid): 6&#x2013;10 business days</li></ul><h4 data-start="2005" data-end="2028" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="2029" data-end="2042"><li style="font-size: 14px;">DHL Express</li></ul><h4 data-start="2044" data-end="2077" id="shipping-costs-singapore"><u>Shipping Costs (Singapore):</u></h4><ul data-start="2078" data-end="2147"><li style="font-size: 14px;">$46 SGD on orders under $150 AUD</li><li style="font-size: 14px;">Free on orders over $150 AUD</li></ul><h4 data-start="2149" data-end="2187" id="other-asia-pacific-destinations"><u>Other Asia-Pacific destinations:</u></h4><ul data-start="2188" data-end="2269"><li data-start="2188" data-end="2269" style="font-size: 14px;">Shipping charges vary by location &#x2013; final rates will be displayed at checkout</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>