<h4 data-start="136" data-end="390" id="isPasted"><strong><u>Dispatch Location and Processing Times</u></strong><span style="font-size: 14px;"><br data-start="178" data-end="181">Orders are processed and shipped on weekdays within 48 hours. &#xA0;Orders to Australia, New Zealand, and other international destinations are sent from our Sydney, Australia warehouse via Australia Post or DHL Express. Orders to the United States of America and Canada are sent from our California, USA warehouse via domestic couriers.&#xA0;</span></h4><h4 data-start="136" data-end="390" id="please-note-that-during-peak-selling-periods-there-may-be-delays-in-dispatch-and-delivery"><span style="font-size: 14px;">Please note that during peak selling periods, there may be delays in dispatch and delivery.</span></h4><h4 data-start="676" data-end="1057" id="lost-misdelivered-or-delayed-shipmentsalf-the-label-is-not-liable-for-lost-or-delayed-shipments-once-an-order-has-been-shipped"><strong><u>Lost, Misdelivered, or Delayed Shipments</u></strong><span style="font-size: 14px;"><br data-start="720" data-end="723">Alf the Label is not liable for lost or delayed shipments once an order has been shipped.&#xA0;</span></h4><h4 data-start="676" data-end="1057" id="should-a-parcel-be-delayed-please-contact-the-postal-provider-for-assistance-and-reference-your-tracking-number"><span style="font-size: 14px;">Should a parcel be delayed, please contact the postal provider for assistance and reference your tracking number.&#xA0;</span></h4><h4 data-start="676" data-end="1057" id="if-a-shipment-is-lost-by-the-postal-provider-you-will-receive-a-resolution-directly-from-them"><span style="font-size: 14px;">If a shipment is lost by the postal provider, you will receive a resolution directly from them.&#xA0;</span></h4><h4 data-start="676" data-end="1057" id="for-more-information-on-delivery-issues-with-an-existing-order-visit-our-tracking--deliverysupport-page"><span style="font-size: 14px;">For more information on delivery issues with an existing order, visit our </span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/shipping-policy-2236714"><strong><span style="color: rgb(41, 105, 176);"><u>Tracking &amp; Delivery</u><u><u>&#xA0;Support Page</u></u></span></strong></a><span style="color: rgb(41, 105, 176);"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/shipping-policy-2236714"><strong><u><strong><u>.</u></strong></u></strong></a></span></span></h4><h4 data-start="392" data-end="674" id="isPasted"><strong><u>Tracking Updates</u></strong><span style="font-size: 14px;"><br data-start="412" data-end="415">Shipping and tracking information will be emailed to you once your item has been dispatched. If you have an enquiry about your order after receiving your shipping confirmation, please contact the courier directly with your tracking number. For more information on tracking an existing order, visit our <a href="https://www.alfthelabel.com.au/pages/faq?hcUrl=%252Fen-US%252Farticles%252Ftracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Tracking &amp; Delivery Support Page</u></span></strong></a><span style="color: rgb(41, 105, 176);"><strong><u>.</u></strong></span></span></h4>

Shipping Policy

Learn about duties and taxes for international orders outside Australia.

<h4 data-start="113" data-end="140" id="isPasted"><u><strong>Import Duties and Taxes</strong></u></h4><p data-start="113" data-end="140"><span style="font-size: 14px;">For orders delivered to Australia, New Zealand, the United Kingdom, Europe, the United States, Canada, Singapore, Malaysia, Hong Kong, Japan, and the Philippines, any applicable import duties and taxes will be calculated and displayed at checkout.&#xA0;</span></p><p data-start="113" data-end="140"><span style="font-size: 14px;"><strong>You won&#x2019;t need to pay any additional import fees when your order arrives.</strong></span></p><p data-start="113" data-end="140"><span style="font-size: 14px;">If you are contacted by the courier and asked to pay import charges for an order shipping to one of these countries, please reach out to our team at <a data-start="626" data-end="660" rel="noopener">customerservice@alfthelabel.com.au</a> and we&#x2019;ll help resolve this for you.</span></p><p data-start="113" data-end="140"><span style="font-size: 14px;">For all other international destinations, import duties and taxes are not included at checkout. These charges are the responsibility of the recipient and will be collected directly by the shipping carrier upon delivery. As duties and import taxes vary depending on the country and value of your order, we recommend checking with your local customs office if you&#x2019;d like more information before purchasing.</span></p><h4 data-start="113" data-end="140" id="refused-shipments"><u><strong>Refused Shipments</strong></u></h4><p data-start="113" data-end="140"><span style="font-size: 14px;">If an international order is refused by the customer upon delivery, the customer is responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. These costs will come out of any potential refund you may receive due to the returned item and will be deducted from your refund once the parcel is returned to us.</span></p><h4 data-start="113" data-end="140" id="change-of-mind-returns--duties-and-taxes"><u><strong>Change of Mind Returns &#x2013; Duties and Taxes</strong></u></h4><p data-start="113" data-end="140"><span style="font-size: 14px;"><strong>Please note that for change of mind returns, import duties and taxes are non-refundable</strong>, as these charges are paid directly to your local customs office and are not collected or retained by Alf the Label.</span></p><p data-start="113" data-end="140"><span style="font-size: 14px;">If you have any questions about duties, taxes, or international returns, our team is always happy to help.</span></p><p data-start="113" data-end="140"><span style="font-size: 14px;">Please see our full Shipping Policies <a href="https://www.alfthelabel.com.au/pages/faq?hcUrl=%252Fen-US%252Fshipping-policy-2236714" class="fr-strong"><span style="color: rgb(41, 105, 176);"><u>HERE</u></span></a></span></p>

Duties & Taxes

Shipping times, couriers and costs within Australia.

<h4 data-start="188" data-end="324" id="isPasted"><u>Australian Shipping</u></h4><h4 data-start="188" data-end="324" id="all-australian-orders-are-packed-and-shipped-from-our-warehouse-in-sydney-with-all-orders-processed-and-dispatched-on-weekdays"><span style="font-size: 14px;">All Australian orders are packed and shipped from our warehouse in Sydney, with all orders processed and dispatched on weekdays.</span></h4><h4 data-start="188" data-end="324" id="below-is-a-breakdown-of-shipping-times-carriers-and-costs"><span style="font-size: 14px;">Below is a breakdown of shipping times, carriers, and costs</span></h4><h4 data-start="188" data-end="324" id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="459" data-end="521"><li style="font-size: 14px;">Standard: 2&#x2013;8 business days</li><li style="font-size: 14px;">Express: 1&#x2013;4 business days</li></ul><h4 data-start="523" data-end="546" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="547" data-end="563"><li style="font-size: 14px;">Australia Post</li></ul><h4 data-start="565" data-end="586" id="shipping-costs"><u>Shipping Costs:</u></h4><ul data-start="587" data-end="797"><li data-start="587" data-end="639" style="font-size: 14px;">Standard: $12 AUD (free on orders over $150 AUD)</li><li data-start="640" data-end="660" style="font-size: 14px;">Express: $19 AUD</li><li data-start="661" data-end="797" style="font-size: 14px;">Priority Dispatch + Express: $29 AUD<br>(Priority Dispatch places your order at the front of the packing queue)</li></ul><p><span style="font-size: 14px;">To track your shipping on an existing order please visit the </span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;"> page.</span></p>

Australia

Shipping times, couriers and costs for the United States.

<h4 data-start="188" data-end="324" id="isPasted"><u>United States Shipping</u></h4><p data-start="188" data-end="324"><span style="font-size: 15px;">All United States orders are packed and shipped from our warehouse in California, with all orders processed and dispatched on weekdays.</span></p><p data-start="188" data-end="324"><span style="font-size: 15px;">Below is a breakdown of shipping times, carriers, and costs:</span></p><h4 data-start="188" data-end="324" id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="1163" data-end="1209"><li style="font-size: 15px;">Standard Domestic Shipping: 2-5 business days</li></ul><h4 data-start="1211" data-end="1234" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="1235" data-end="1284"><li style="font-size: 15px;">Various domestic couriers</li></ul><h4 data-start="1286" data-end="1307" id="shipping-costs"><u>Shipping Costs:</u></h4><ul data-start="1308" data-end="1377"><li id="isPasted" style="font-size: 15px;">Standard Domestic Shipping (2-5 Days) - $12 USD on orders under $150</li><li style="font-size: 15px;">Standard Domestic Shipping (2-5 Days) - FREE on orders over $150</li><li style="font-size: 15px;">2-day Priority Shipping - $25 USD</li><li style="font-size: 15px;">Next Day Delivery (For orders placed before 12pm PT) - $35 USD</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a> page.</span></p>

United States

Shipping times, couriers and costs for Canada.

<h4 id="isPasted"><u>Canada Shipping</u></h4><p><span style="font-size: 14px;">All Canada orders are packed and shipped from our warehouse in California, USA, with all orders processed and dispatched on weekdays.</span></p><h4 id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="1422" data-end="1453"><li style="font-size: 14px;">Expedited (Duties &amp; Taxes Paid): 2-5 business days</li></ul><h4 data-start="1455" data-end="1478" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="1479" data-end="1492"><li style="font-size: 14px;">UPS</li></ul><h4 data-start="1494" data-end="1515" id="shipping-costs"><u>Shipping Costs:</u></h4><ul data-start="1516" data-end="1585"><li data-start="1516" data-end="1552" style="font-size: 14px;">$25 CAD on orders under $150</li><li>Free on orders over $150</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>

Canada

Shipping times, couriers and costs for the UK and Europe.

<h4 data-start="1615" data-end="1636" id="uk--europe-shipping"><u>UK &amp; Europe Shipping</u></h4><p data-start="1615" data-end="1636"><span style="font-size: 14px;">All UK &amp; Europe orders are packed and shipped from our warehouse in Sydney (Australia), with all orders processed and dispatched on weekdays.</span></p><h4 data-start="1615" data-end="1636" id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="1637" data-end="1668"><li style="font-size: 14px;">Express (Duties &amp; Taxes Paid): 6&#x2013;10 business days</li></ul><h4 data-start="1670" data-end="1693" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="1694" data-end="1707"><li style="font-size: 14px;">DHL Express</li></ul><h4 data-start="1709" data-end="1752" id="shipping-costsunited-kingdom"><u>Shipping Costs:</u><span style="font-size: 14px;"><br><br data-start="1728" data-end="1731">United Kingdom:</span></h4><ul data-start="1753" data-end="1822"><li style="font-size: 14px;">&#xA3;30 GBP on orders under $150</li><li style="font-size: 14px;">Free on orders over $150</li></ul><p data-start="1824" data-end="1837"><span style="font-size: 14px;">Europe:</span></p><ul data-start="1838" data-end="1907"><li data-start="1838" data-end="1874" style="font-size: 14px;">&#x20AC;30 EUR on orders under $150</li><li data-start="1875" data-end="1907" style="font-size: 15px;">Free on orders over $150</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>

UK & Europe

Shipping times, couriers and costs for New Zealand.

<h4 data-start="188" data-end="324" id="isPasted"><u>New Zealand Shipping</u></h4><p data-start="188" data-end="324"><span style="font-size: 14px;">All New Zealand orders are packed and shipped from our warehouse in Sydney (Australia), with all orders processed and dispatched on weekdays.</span></p><p data-start="188" data-end="324"><span style="font-size: 14px;">Below is a breakdown of shipping times, carriers, and costs:</span></p><h4 data-start="188" data-end="324" id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="832" data-end="895"><li style="font-size: 14px;">Standard: 5&#x2013;10 business days</li><li style="font-size: 14px;">Express: 2&#x2013;5 business days</li></ul><h4 data-start="897" data-end="920" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="921" data-end="973"><li style="font-size: 14px;">Australia Post (transfers to NZ Post upon arrival in destination country)</li></ul><h4 data-start="975" data-end="996" id="shipping-costs"><u>Shipping Costs:</u></h4><ul data-start="997" data-end="1111"><li data-start="997" data-end="1049" style="font-size: 14px;">Standard: $12 AUD (free on orders over $150 AUD)</li><li data-start="1050" data-end="1070" style="font-size: 14px;">Express: $19 AUD</li><li data-start="1071" data-end="1111" style="font-size: 14px;">Priority Dispatch + Express: $29 AUD</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>

New Zealand

Shipping times, couriers and costs for Asia-Pacific.

<h4 id="asia-pacific-shipping"><u>Asia-Pacific Shipping</u></h4><p id="isPasted"><span style="font-size: 14px;">All Asia-Pacific orders are packed and shipped from our warehouse in Sydney&#xA0;(Australia), with all orders processed and dispatched on weekdays.</span></p><h4 id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="1972" data-end="2003"><li style="font-size: 14px;">Express (Duties &amp; Taxes Paid): 6&#x2013;10 business days</li></ul><h4 data-start="2005" data-end="2028" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="2029" data-end="2042"><li style="font-size: 14px;">DHL Express</li></ul><h4 data-start="2044" data-end="2077" id="shipping-costs-singapore"><u>Shipping Costs (Singapore):</u></h4><ul data-start="2078" data-end="2147"><li style="font-size: 14px;">$46 SGD on orders under $150 AUD</li><li style="font-size: 14px;">Free on orders over $150 AUD</li></ul><h4 data-start="2149" data-end="2187" id="other-asia-pacific-destinations"><u>Other Asia-Pacific destinations:</u></h4><ul data-start="2188" data-end="2269"><li data-start="2188" data-end="2269" style="font-size: 14px;">Shipping charges vary by location &#x2013; final rates will be displayed at checkout</li></ul><p><span style="font-size: 14px;" id="isPasted">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>

Asia

Shipping times, couriers and costs within the Middle East.

<h4 data-start="188" data-end="324" id="isPasted"><u>Middle East Shipping</u></h4><h4 data-start="188" data-end="324" id="all-orders-to-the-middle-east-including-israel-saudi-arabia-united-arab-emirates-bahrain-kuwait-and-oman-are-packed-and-shipped-from-our-warehouse-in-sydney-australia-with-all-orders-processed-and-dispatched-on-weekdays"><span style="font-size: 14px;">All orders to the Middle East (including Israel, Saudi Arabia, United Arab Emirates, Bahrain, Kuwait and Oman) are packed and shipped from our warehouse in Sydney, Australia, with all orders processed and dispatched on weekdays.</span></h4><h4 data-start="188" data-end="324" id="below-is-a-breakdown-of-shipping-times-carriers-and-costs"><span style="font-size: 14px;">Below is a breakdown of shipping times, carriers, and costs</span></h4><h4 data-start="188" data-end="324" id="shipping-times"><u>Shipping Times:</u></h4><ul data-start="459" data-end="521"><li style="font-size: 14px;">6-16 business days&#xA0;</li></ul><h4 data-start="523" data-end="546" id="shipping-carrier"><u>Shipping Carrier:</u></h4><ul data-start="547" data-end="563"><li style="font-size: 14px;">DHL Express</li></ul><h4 data-start="565" data-end="586" id="shipping-costs"><u>Shipping Costs:</u></h4><ul data-start="587" data-end="797"><li data-start="587" data-end="639" style="font-size: 14px;">$60 AUD for orders under $300 AUD</li><li data-start="640" data-end="660" style="font-size: 14px;">FREE for orders over $300 AUD</li></ul><p><span style="font-size: 14px;">To track your shipping on an existing order please visit the&#xA0;</span><span style="font-size: 14px;"><a href="https://alfthelabel-2hsazjravht.gorgias.help/en-US/articles/tracking-and-delivery-296367"><strong><span style="color: rgb(41, 105, 176);"><u>Track my Order</u></span></strong></a></span><span style="font-size: 14px;">&#xA0;page.</span></p>