Dispatch Location and Processing Times Orders are processed and shipped on weekdays within 48 hours. Orders to Australia, New Zealand, and other international destinations are sent from our Sydney, Australia warehouse via Australia Post or DHL Express. Orders to the United States of America and Canada are sent from our California, USA warehouse via domestic couriers.
Please note that during peak selling periods, there may be delays in dispatch and delivery.
Lost, Misdelivered, or Delayed Shipments Alf the Label is not liable for lost or delayed shipments once an order has been shipped.
Should a parcel be delayed, please contact the postal provider for assistance and reference your tracking number.
If a shipment is lost by the postal provider, you will receive a resolution directly from them.
Tracking Updates Shipping and tracking information will be emailed to you once your item has been dispatched. If you have an enquiry about your order after receiving your shipping confirmation, please contact the courier directly with your tracking number. For more information on tracking an existing order, visit our Tracking & Delivery Support Page.
