Dispatch Location and Processing Times All orders are processed and shipped on weekdays, and we aim to dispatch within 48hrs. Orders to Australia, New Zealand, and other international destinations are sent from our Sydney, Australia warehouse via Australia Post or DHL Express. Orders to the United States of America and Canada are sent from our California, USA warehouse via domestic couriers.
Please note that during peak selling periods (such as sales and holidays), there may be delays in dispatch and delivery.
Lost, Misdelivered, or Delayed Shipments Alf the Label is not liable for lost or delayed shipments once an order has been shipped.
Should a parcel be delayed, please contact the postal provider for assistance and reference your tracking number.
If a shipment is lost by the postal provider, you will receive a resolution directly from them.
Tracking Updates Shipping and tracking information will be emailed to you once your item has been dispatched. If you have an enquiry about your order after receiving your shipping confirmation, please contact the courier directly with your tracking number. For more information on tracking an existing order, visit our Tracking & Delivery Support Page.
Refused Shipments If an international order is refused by the customer upon delivery, the customer is responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. These costs will come out of any potential refund you may receive due to the returned item and will be deducted from your refund once the parcel is returned to us.
