Information on pre-orders, restock dates, sold-out styles, and product updates.

Restocks and Pre-Orders

Additional information on your Alf, including care tips, size comparisons, and convertibility information.

Product Guides

alfthelabel

Product guides, care guides, pre-order updates and restock information

Product

Start a Change of Mind Return

Return Costs & Charges

When Will I Receive My Refund or Exchange?

Change of Mind Return Policy

Change of Mind

Start a Warranty Claim

Faulty/Warranty Returns Policy

Warranty Returns

Returns

Australia & New Zealand

United States

International

Track My Order

Misdelivered/Missing Order

Return to Sender Order

Customs Delays/Requests

Delivery Issues

Tracking & Delivery

Change Order

Change Delivery Address

Cancel Order

Change/Cancel My Order

Incorrect Order

Damaged or Faulty Order

Missing Order Confirmation or Invoice

Order Issues

Delayed Dispatch Update

Pre-Order Update

Pre-Order/Delayed Dispatch Update

Order

Welcome Discount

Bundle & Save

Sale

Discounts & Sale

Dispatch & Delivery

Duties & Taxes

Australia

Canada

UK & Europe

New Zealand

Asia

Shipping

Pre-order & Restock Updates

Pre-Orders or Delayed Dispatch

Sold-Out or Discontinued Items

Converting Your Bag

Inside Your Alf Bag

Caring For Your Alf

Bag Comparison Guide

Carabiner Capsule

Award-Winning Ari

Reviews

Policies | General

Policies | Privacy

Terms & Conditions | Sales or Promotions

Terms & Conditions | Service

Policies & Terms