Return eligibility, how to get started, and what to know about shipping and packaging

<h4 data-start="232" data-end="264" id="isPasted">Are you eligible for a Change of Mind return?</h4>We&#x2019;re happy to accept change of mind returns if: <ul data-start="316" data-end="431"><li style="font-size: 14px;">Your return request is submitted within 30 days of delivery, and</li><li style="font-size: 14px;">The item is not marked as final sale</li></ul>Your item must be in original, unused condition with all inclusions, tags, and packaging intact. This may include: <ul data-start="567" data-end="658"><li style="font-size: 14px;">Any straps or connector clips that are a part of the item</li><li style="font-size: 14px;">Alf the Label dust bag</li><li style="font-size: 14px;">Swing tags</li><li style="font-size: 14px;">Paper wrapping</li><li style="font-size: 14px;">Poly bag</li><li style="font-size: 14px;">Paper filling</li></ul>Items that have been used, worn, or returned without their original packaging may not be accepted.<h4 id="limitations-on-returns">Limitations on Returns </h4>Some items may have specific return conditions: <ul type="disc"><li style="font-size: 14px;">Bundles and Gift Sets - Items purchased as part of a bundle or gift set must be returned in full. We&#x2019;re not able to accept partial returns from these sets.</li><li style="font-size: 14px;">Returns from Outside Australia - If you&apos;re located outside of Australia, you can only request:<ul style="font-size: initial;"><li style="font-size: 14px;">A&#xA0;refund, or</li><li style="font-size: 14px;">An exchange for the same item in a different colour</li></ul></li></ul><h4 id="return-shipping">Return Shipping</h4>Customers in Australia, New Zealand, Canada &amp; the United StatesOur returns portal will generate a prepaid return label for you once your return is submitted.The cost of this label will be deducted from your final refund amount, no need to pay separately.Customers in all other regionsYou&#x2019;ll need to organise and pay for your return shipping through a trusted postal carrier.We recommend using a tracked service for all returns, as we&#x2019;re unable to process refunds or exchanges for parcels that don&#x2019;t make it back to us.<h4 id="returning-a-gift">Returning a Gift?</h4>No problem! Select &#x201C;Start a Gift Return&#x201D; at the link below, this will allow you to enter your own details for any further communication/deliveries.You&#x2019;ll need the order number and either the email address or shipping postcode of the original purchaser. If you&#x2019;re unsure about these details, our customer service team is happy to help, just get in touch via the email box below.<h4 id="isPasted">How to Start Your Change of Mind Return</h4>Just enter your order number along with either your email address or shipping postcode to begin. Once your return request is approved, you&#x2019;ll receive instructions on how to send your item back.<a href="https://alfthelabel.loopreturns.com/#/">START YOUR CHANGE OF MIND RETURN HERE</a>Please note: Your return must be sent back to us within 7 days of receiving your return confirmation.If you have any questions or run into any issues, our team is always happy to help. You can reach us using the contact box below.

Start a Change of Mind Return

Find out about return shipping costs and any duties or taxes for Change of Mind returns

<h4 data-start="177" data-end="285" id="return-costs--charges">Return Costs &amp; Charges</h4>If you&apos;re returning an item due to a change of mind, return shipping costs are at the customer&apos;s expense.Please also note, any duties or taxes paid at checkout are passed straight to your local customs authority and therefore can&#x2019;t be refunded by Alf the Label. You&#x2019;ll find a breakdown of these charges in your checkout summary or confirmation email.For customers in Australia, New Zealand, Canada and the United States: Once your return is submitted through our Returns Portal, you&#x2019;ll be provided with a prepaid shipping label.&#xA0;The cost of this label will simply be deducted from your refund amount, no need to pay upfront.For customers in all other countries: Unfortunately, our returns platform isn&#x2019;t able to generate prepaid labels in some regions, so you&#x2019;ll need to arrange and pay for return shipping through a trusted postal service of your choice.We do recommend using a tracked service to help ensure your parcel arrives back to us safely, as we&apos;re unable to process refunds or exchanges for items that don&#x2019;t make it to our warehouse.<a href="https://www.alfthelabel.com.au/pages/shipping-returns" class="fr-strong">RETURNS AND SHIPPING POLICY</a>

Return Costs & Charges

How to track your return and what to expect once it arrives with us, including processing times.

<h4 data-start="90" data-end="270" id="when-to-expect-your-refund-or-exchange">When to expect your Refund or Exchange:</h4>When returning an item as part of a Change of Mind return, we do need to receive the product and confirm it&#x2019;s in original condition before we can process your refund or exchange.Once your parcel arrives at our warehouse, our team typically processes returns within 1&#x2013;2 business days.To track your return - refer to the tracking details provided with your prepaid label (if you&apos;re located in Australia, New Zealand, the US or Canada).If you&apos;re returning from another region and have purchased your own postage, you can use the tracking number provided by your chosen postal service when lodging the parcel.*Please note that international delivery times can vary between 2-3 weeks.For Refunds: The amount will be returned to your original payment method. Depending on your bank, this can take 1 to 5 business days to appear in your accountFor Exchanges: We&#x2019;ll pack your replacement/exchange, and your tracking details will be sent to you by email once it&#x2019;s on the way.For Store Credit: Your Store Credit will be emailed to you as soon your return has return has been received and processed.

When Will I Receive My Refund or Exchange?

Explore Alf the Label's Change of Mind Return policies further here.

<h4 id="isPasted">RETURNS ELIGIBILITY</h4>Items purchased at&#xA0;full price are eligible for a refund, or store credit (for Australian orders). The item returned must meet the following conditions: &#x2022; The return is processed by the customer within 30 days of receipt of order (No returns will be accepted after the 30-day window has passed) &#x2022; The item is returned with proof of purchase. &#x2022; The item is returned in its original condition: unused, unwashed, tags attached, in&#xA0;the protective dust bag, and with any &quot;fill&quot; included. &#x2022; The item is not a gift voucher. Change of Mind Return shipping costs are at the customers expense.Once the item has been returned to us, our team will review the item to ensure it meets the condition for return. Refunds can only be processed back to the original method of payment, this includes gift cards.<h4 id="returns-on-sale-items">RETURNS ON SALE ITEMS</h4>Unless specified otherwise in the promotion-specific terms and conditions, items purchased during a sale / promotional period, or from the sale section, are not eligible for return, unless in the event the item is deemed faulty. We suggest you choose carefully when purchasing during a promotional period.<h4 id="prefectly-imperfect-items">PREFECTLY IMPERFECT ITEMS</h4>Perfectly imperfect items are not eligible for return, refund or change of mind, unless the item is found to have a functional fault which was not outlined in the product description.<h4 id="return-label">RETURN LABEL</h4>Depending on your location, a return label will either be generated for you when lodging your return, or you&#x2019;ll be prompted to arrange return shipping directly. You&#x2019;ll be notified of the applicable method during the return process.<h4 id="duties--taxes">DUTIES &amp; TAXES</h4>Please note that any duties or taxes paid at checkout or upon delivery are non-refundable if you choose to return your items.<h4 id="packaging-returns">PACKAGING RETURNS</h4>When packing returns, we ask that you pack your items appropriately in a postage box or original packaging to protect the contents and ensure items are received by Alf the Label in their original condition. Failure to do so may result in damage to the contents and your return unable to be accepted by Alf the Label.&#xA0;<h4 id="lost-or-damaged-return-parcels">LOST OR DAMAGED RETURN PARCELS </h4>Alf the Label is not liable for any lost or damaged packages in transit during the returns process.

Change of Mind

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Return Costs & Charges

When Will I Receive My Refund or Exchange?

Change of Mind Return Policy