PART ONE | POLICY

ELIGIBILITY
To be eligible, your return must meet all of the following:

• The return is submitted within 30 days of receiving your order.
• The item was not purchased on sale.
• The item is not a gift voucher.
• The item is accompanied by proof of purchase.
• The item is returned in its original condition: unused, unwashed, with tags attached, all straps and inclusions intact (incl. dust bags), and original packaging and fill included.

Please note that return shipping costs are at the customer's expense. Refunds will be processed back to the original payment method, including gift cards.

RETURNS ON SALE ITEMS
Items purchased on Final Sale are not eligible for change of mind return, unless deemed faulty. For items purchased during a specific sale or promotional period, please refer to the relevant Terms & Conditions to confirm eligibility.

PREFECTLY IMPERFECT ITEMS
Perfectly Imperfect items are not eligible for change of mind return or refund, unless found to have a functional fault not outlined in the product description.

BUNDLES, GIFT SETS, AND CARABINER CAPSULES
Items purchased as part of a Bundle, Gift Set, or Carabiner Capsule at the bundle discount must be returned in full. Partial returns from bundled sets are not accepted.

DUTIES & TAXES
Duties and taxes are non-refundable on change of mind returns. These charges are paid directly to your local customs authority and are not collected or retained by alf the label. A breakdown can be found in your original order confirmation email.

LOST OR DAMAGED RETURN PARCELS
Alf the Label is not liable for parcels lost or damaged in transit during the returns process.

REFUSED SHIPMENTS
Refusing delivery is not a recommended method for change of mind returns. Return-to-sender shipments can be unreliable and may take significantly longer to be returned to our warehouse than standard return methods. Any return shipping fees charged by the courier remain the responsibility of the customer, and delays in receiving these charges may further extend refund timeframes. For the smoothest and fastest return process, we recommend lodging a return through our standard returns portal.

LOST OR DAMAGED RETURN PARCELS
Alf the Label is not liable for any lost or damaged packages in transit during the returns process.

PART TWO | PROCESS

1. LODGE YOUR RETURN
If your return request is eligible, enter your order number along with either your email address or shipping postcode to begin.

Returning a gift? Be sure to select "Start a Gift Return" before starting your return request.

START YOUR RETURN HERE

2. SEND YOUR ITEM/S BACK
Once your return is approved, your return must be sent back to us within 7 days of receiving your return confirmation.
Depending on your location, a pre-paid return label will be generated for you, with the cost deducted from your final refund. Alternatively, you will be prompted to arrange your own return shipping via a tracked service.

• Customers in the United States: returns are sent to our warehouse in California, USA.
• Customers in all other regions: returns are sent to our warehouse in Sydney, Australia.

Please pack your items securely in a postage box or the original packaging to protect the contents in transit.

3. REVIEW AND PROCESS
Once your parcel arrives at our warehouse, our team aims to process returns within 3-5 business days. 

To track your return, use the tracking details provided with your prepaid or sourced label. If you arranged your own postage, use the tracking number provided by your chosen carrier.