Pre-Order UpdateUpdated a month ago

I’ve placed a pre-order, what happens next?

If your item was listed as pre order at the time of purchase, it means we’re currently waiting on a restock. 

Your piece is either still in production or making its way to us! Pre-ordering secures your item ahead of time, which is especially important for our most popular styles that tend to sell out quickly.

When will my pre-order arrive?

You can track the most up-to-date estimated arrival timeframe on our Product Updates and Pre-orders page.

If only a month is listed, it means we’re still waiting on a confirmed ETA, as shipping and customs timelines can shift. We’ll continue to update this page as more information becomes available.

Only part of my order is on pre-order. Will it all arrive together, or separately?

If your order includes both in-stock and pre-order items, we’ll hold the full order and ship it together once the pre-order piece is ready. To avoid delays on future purchases, we recommend placing separate orders for in-stock and pre-order items.

Can you ship my in-stock items separately?

Unfortunately, we are unable to split-ship orders containing pre-ordered items, and the entire order will be shipped together once all items are in stock. 

If you did not realise your full order would be held prior to purchasing and you need this urgently, please reach out to our team via the contact box below.

As a small, slow fashion brand, each Alf piece is handcrafted with care and shipped to us in Australia. We're doing everything we can to get your items to you as quickly as possible, and we appreciate your understanding in the meantime!