Change of Mind Return PolicyUpdated a month ago

RETURNS ELIGIBILITY

Items purchased at full price are eligible for a refund, or store credit (for Australian orders). The item returned must meet the following conditions:
• The return is processed by the customer within 30 days of receipt of order (No returns will be accepted after the 30-day window has passed)
• The item is returned with proof of purchase.
• The item is returned in its original condition: unused, unwashed, tags attached, in the protective dust bag, and with any "fill" included.
• The item is not a gift voucher.

Change of Mind Return shipping costs are at the customers expense.

Once the item has been returned to us, our team will review the item to ensure it meets the condition for return. Refunds can only be processed back to the original method of payment, this includes gift cards.

RETURNS ON SALE ITEMS

Unless specified otherwise in the promotion-specific terms and conditions, items purchased during a sale / promotional period, or from the sale section, are not eligible for return, unless in the event the item is deemed faulty. We suggest you choose carefully when purchasing during a promotional period.

PREFECTLY IMPERFECT ITEMS

Perfectly imperfect items are not eligible for return, refund or change of mind, unless the item is found to have a functional fault which was not outlined in the product description.

RETURN LABEL

Depending on your location, a return label will either be generated for you when lodging your return, or you’ll be prompted to arrange return shipping directly. You’ll be notified of the applicable method during the return process.

DUTIES & TAXES

Please note that any duties or taxes paid at checkout or upon delivery are non-refundable if you choose to return your items.

PACKAGING RETURNS

When packing returns, we ask that you pack your items appropriately in a postage box or original packaging to protect the contents and ensure items are received by Alf the Label in their original condition. Failure to do so may result in damage to the contents and your return unable to be accepted by Alf the Label. 

LOST OR DAMAGED RETURN PARCELS

Alf the Label is not liable for any lost or damaged packages in transit during the returns process.