Start a Warranty ClaimUpdated a month ago
Start a Warranty Claim
If you think your item might have a manufacturing fault, we’re here to help!
Please reach out to our team via email with the following details so we can look into it for you:
- Full name
- Email address
- Order number
If your item was purchased through one of our wholesale partners/stockists, you'll need to organise your return directly with them. - Proof of purchase
An order confirmation email or receipt is perfect. If it was a gift, just let us know the name and contact details of the person who purchased it. - 2-3 clear photos
Please include close-ups of the fault from different angles, plus one photo of the full item so we can match it to your order. - A quick description of what’s going on
Please send the above info to our team at [email protected]
Once we have these details, our team will review your claim and let you know the next steps!
View our full Warranty Policy HERE