Customs Delays/RequestsUpdated 2 months ago

Delays at Customs

From time to time, international parcels may be selected at random for a customs inspection. This is completely normal, and, in most cases, parcels are processed within 2–4 business days.

While we understand delays can be frustrating, customs processing is outside of our control and unfortunately can’t be expedited. If your parcel has been held for longer than 4 business days and you're concerned about the progress, feel free to reach out to our team, we’re always happy to check in from our end!

Customs Information Requests

If your local customs office reaches out requesting more information about Alf the Label products, you're welcome to:

• Pass on our contact details: [email protected], or
• CC us into the conversation, so we can assist with the request directly

We’re more than happy to provide any details needed to help get your parcel moving.

Important Note About Refusals

If customs requires information from you directly (such as ID or order confirmation) in order to release your parcel, and you choose not to provide this, your parcel may be returned to sender. In these cases, you will be responsible for any return shipping charges associated with the refusal.